Shipping policy


At Vélo Wines, we take great care to ensure that every order is packaged securely and delivered safely. Our goal is to provide a seamless and reliable delivery experience for customers across Tasmania and Australia.

1. Delivery Areas

We deliver to most locations across Tasmania and mainland Australia using trusted courier services.

  • Restricted Delivery Zones: In line with our commitment to the Responsible Service of Alcohol (RSA) and the Retail Drinks Australia Online Alcohol Sale & Delivery Code of Conduct, we do not deliver to certain postcodes, including remote areas, dry zones, or regions identified as high-risk. Orders to these areas may be refused.

2. Delivery Times

  • Standard delivery typically takes 2–14 business days, depending on the destination.

  • Delivery times are estimates only and may be affected by courier delays, public holidays, severe weather, or remote locations.

  • You will receive a tracking number when your order is dispatched so you can monitor its progress.

3. Shipping Costs

  • Shipping fees are calculated at checkout and are based on:

    • Delivery address

    • Order size and quantity

    • Chosen shipping method

  • Any applicable fees will be displayed before you confirm your purchase.

4. Age Verification and Legal Compliance

  • All deliveries are subject to RSA compliance.

  • The courier may request proof of age upon delivery. Alcohol cannot be delivered to anyone under 18 years old.

5. Damage or Loss in Transit

  • Customers must inspect their order upon receipt.

  • Any damage, breakage, or loss must be reported to Vélo Wines within 48 hours of delivery.

  • In cases of confirmed damage or loss, Vélo Wines may offer a replacement or refund at our discretion.

  • Customers are generally responsible for returning damaged goods unless otherwise instructed.

6. Handling and Storage

  • Wine is a perishable and fragile product. Proper handling is essential to maintain quality.

  • Customers should follow our care instructions for storage and consumption, including:

    • Store in a cool, dry place away from direct sunlight

    • Keep bottles upright until opened

    • Consume within recommended timeframes

7. Order Changes or Cancellations

  • Orders may be cancelled or modified prior to dispatch for a full refund.

  • Once the order has been dispatched, cancellations are not accepted due to the nature of the product.

  • For large, pre-ordered, or event-related deliveries, please contact us in advance for specific arrangements.

8. Customer Support

If you have any concerns regarding your shipment, delivery times, damage, or returns, please contact our team promptly:
📧 leganaestate@gmail.com
📞 (03) 6330 1582

 

Last updated 3 November 2025