Privacy policy


At Vélo Wines, we are committed to protecting your privacy and handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, purchase our products, or attend our events.

1. Information We Collect

We may collect personal information from you, including but not limited to:

  • Name, email address, phone number, and other contact details

  • Billing and delivery information, including addresses

  • Payment details, including credit card or bank account information (processed securely through third-party providers)

  • Account information if you create an account with us

  • Communication preferences and consent for marketing

  • Information about your use of our website, including cookies and analytics data

2. Purpose of Collection

We collect personal information for the primary purpose of providing you with our products, services, and a high level of customer service. This may include:

  • Processing and fulfilling your orders

  • Delivering wine and associated products

  • Responding to inquiries, feedback, or complaints

  • Managing event bookings and attendance

  • Providing information about promotions, special offers, or events if you have opted in

  • Improving our products, services, and website experience

We will only collect information that is necessary for these purposes.

3. Use and Disclosure of Information

Your personal information will not be sold, traded, or otherwise disclosed to third parties for marketing purposes without your consent. We may disclose information:

  • To third-party service providers who assist us in fulfilling orders, delivering products, or providing other services on our behalf

  • Where required by law or to comply with legal obligations

  • To protect the rights, property, or safety of Vélo Wines, our customers, or others

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. All sensitive information, such as payment details, is transmitted securely and stored only for as long as necessary.

5. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To exercise this right, please contact our Privacy Officer at:
📧 leganaestate@gmail.com

We will respond to your request within a reasonable timeframe, in accordance with the APPs.

6. Cookies and Tracking

Our website may use cookies and other tracking technologies to enhance your browsing experience, understand website usage, and deliver personalised content or advertisements. You can manage or disable cookies in your browser settings; however, some features of our website may not function as intended if cookies are disabled.

7. Third-Party Links

Our website may contain links to external websites. Vélo Wines is not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies.

8. Changes to this Privacy Policy

Vélo Wines reserves the right to update or amend this Privacy Policy at any time to ensure compliance with applicable laws or to reflect changes in our business practices. Any changes will be posted on our website, and the date of the latest update will be indicated at the top of this page.

 

Last updated 3 November 2025